銷售條款

Terms of Sales

Seller's contact details:

Company "ALDEBARAN"
SIRET 79824079200027
Address: 96 rue de Turenne 75003 Paris


 Mail: contact@pheme-paris.com.


ARTICLE 1 - Scope

These General Terms and Conditions of Sale apply, without restriction or reservation, to all sales concluded on the pheme-paris.com site (“the Seller”) with non-professional buyers (“The Customers or the Customer”). , wishing to acquire the products offered for sale by the Seller (“The Products”). They specify in particular the conditions of ordering, payment, delivery and management of any returns of the Products ordered by the Customers. The essential characteristics of the Products and in particular the specifications, illustrations and indications of the dimensions of the Products, are presented on the website “https://pheme-paris.com”.

The Customer is required to refer to the description of each Product in order to know its properties and essential particularities.
The contractual information is presented in French and English. In case of contradiction between the French and English versions, the French version will prevail.

Product offers are valid within the limits of available stocks, as specified when placing the order.
These General Conditions of Sale are accessible at any time on the website “www. pheme-paris.com” and are systematically communicated to all Customers prior to placing any order.

These General Conditions of Sale may be subject to subsequent modifications, the version applicable to the Customer's purchase is that in force on the date of placing the order.

ARTICLE 2 – Personal data and cookies

The Seller collects personal data about its Customers on the site. The data collected by the Seller is used to process orders placed on the site, manage the Customer's account, analyze orders and, if the Customer has expressly chosen this option, send him commercial prospecting letters, newsletters, promotional offers and/or information on special sales. The Customer's data is kept confidential by the Seller for the purposes of the contract and its execution. The Seller complies with Law No. 78-17 of January 6, 1978 as amended relating to data processing, files and freedoms and the European Regulation for the protection of personal data.

The procedures for collecting and processing the Customer's personal data as well as the exercise of their rights are provided for in the Personal Data Charter accessible at the address https://pheme-paris.com/policies/privacy-policy.

The Seller uses cookies to facilitate navigation on the site and provide the Customer with features that best meet their needs. For more information, the Customer is invited to consult the Cookies Charter accessible at the address https://pheme-paris.com/policies/privacy-policy.



ARTICLE 3 – Orders


In order to place an order on the “https://pheme-paris.com” website, the Customer must select one or more products. The Customer selects the quantities he wishes to order. As soon as the Customer considers that he has finished his choice, he must go to his basket. To access this interface, the Customer will then be redirected to an information form. He will either have to fill in this form, or identify himself if he already has a personal account. The information to be provided is intended for the establishment of the invoice and the proper delivery of the order. Once the form has been validated or the identifiers entered, the Customer will be redirected to a summary page on which he will be reminded of the unit prices of the products, the quantity ordered,


At this stage, he will have the opportunity to check the details of his order, its total price and to correct any errors before confirming his acceptance. The Customer will also have the option of deleting one or more items from his basket or the quantities ordered, and also of entering a delivery address different from his billing address.

The Customer will be able to choose from the following payment methods: Credit card, via a secure online payment platform (CB, Visa, Mastercard). To validate this page, he must also tick the box relating to the ratification of these General Conditions of Sale then click on the validation button. The Customer will then be redirected to the payment interface to confirm and approve his payment. Once the payment has been validated by the bank, the customer will be sent an e-mail acknowledging receipt of this payment and summarizing the details of the order, the items as well as their quantity and price.

The registration of an order on the website "https://pheme-paris.com" is made when the Customer accepts these General Conditions of Sale by ticking the box provided for this purpose and validates his order. This validation implies the acceptance of all of these General Conditions of Sale as well as the general conditions of use of the website.
The order will only be considered final after the Seller has sent the Customer the order confirmation by e-mail and after receipt by the latter of the full price.

Any order placed on the website "https://pheme-paris.com" constitutes the formation of a contract concluded at a distance between the Customer and the Seller.

The Customer will be able to follow the progress of his order on the website "https://pheme-paris.com".
The Customer is invited to check the accuracy of the order and to immediately report any errors. The Seller is not intended to sell the Products to professionals, but only to consumers, for their personal needs.
The Seller therefore reserves the right to refuse orders for the same Product in large quantities.

The products for sale on the site www. pheme-paris.com are available within the limits of available stocks. If one or more items ordered are no longer available, the customer will be informed by e-mail as soon as possible. The customer will then have the choice between keeping the rest of his order or canceling it in full. If the customer's bank card has been debited, the refund of the amount concerned will be made by crediting the bank account corresponding to the bank card used for payment at the latest in the days.

Sale prices are valid on a selection of items listed on the e-shop, while stocks last.
The offer is valid in France only on the e-store www. phem-paris.com.

Unless proven otherwise, the data recorded in the Seller's computer system constitutes proof of all transactions concluded with the Customer.

ARTICLE 4 – Prices

The Products are supplied at the prices in force appearing on the website “https://pheme-paris.com” and the specific price of the Seller when the order is registered by the Seller. Prices are expressed in Euros, all taxes included, excluding delivery costs.

These prices are firm and non-revisable during their period of validity, the Seller reserving the right, outside this period of validity, to modify the prices at any time. They do not include processing, shipping, transport and delivery costs, which are invoiced in addition.

The payment requested from the Customer corresponds to the total amount of the purchase, including these costs.

ARTICLE 5 - Terms of payment

The price is payable in cash, in full on the day the order is placed by the Customer, by means of secure payment, according to the following terms:
- bank card, Visa or Mastercard
- via a payment platform online from BNP Paribas 3D Secure,
- by Paypal

The Seller will not be required to deliver the Products ordered by the Customer if the latter does not pay the full price under the conditions and above indicated.

Payments made by the Customer are considered final only after effective collection of the sums due by the Seller.

In addition, the Seller reserves the right, in the event of non-compliance with the payment conditions listed above, to suspend or cancel the delivery of orders in progress made by the Customer.

ARTICLE 6 – Deliveries

The Products ordered by the Customer are prepared and delivered within 48 to 72 hours, and at most within 10 working days to the address indicated by the Customer when ordering.

Except in special cases or unavailability of one or more Products, the Products ordered are delivered in one go.

When entering their order, the customer must choose the delivery method offered on the e-shop site and the place of delivery:

– Colissimo for delivery in mainland France and Corsica
– International Colissimo for delivery abroad.
– Delivery by courier in Paris during the day from Monday to Friday for all orders before 2 p.m., next day delivery for all orders after 2 p.m.

In the event of absence during a Colissimo delivery to the address indicated by the customer, the package is left in the customer's mailbox. If this is not possible, a notice of passage is normally filed by the carrier: the customer can then collect his package from the post office with an identity document within 15 days of the date of filing of this notice. After this time, the package will be returned to Pheme-paris. The pheme-paris Customer Relations Department will then contact the customer for a possible reshipment or, without a response from the customer, for a refund of the order.

The customer can follow the progress of the processing of his order by contacting pheme-paris customer service by email: contact@pheme-paris.com who will inform them of the processing status of their order. If the order has been sent, pheme-paris will provide a parcel tracking number to the customer, who can then track its delivery by visiting the websites made available by Colissimo: http://www.coliposte.net

Each delivery is deemed to have been made as soon as the product is made available to the customer by the carrier, materialized by the delivery tracking offered on the Colissimo websites mentioned above.

If 5 working days after the shipment of the package, the customer has no news of his order, he must contact the post office closest to the place of delivery. If neither the post office nor the delivery tracking system offered on the Colissimo websites and mentioned above claim to have a trace of this package, the customer must then contact pheme-paris through the Customer Relations Department. Customer who will then open an investigation with the postal services. La Poste's final response times vary from one to three weeks from the date the file is taken into account by the services of pheme-paris. – If the package is found, it is sent to the customer:

In the event of non-delivery due to an incorrect address provided by the customer, or any other cause of his own (absence of name on the mailbox, lack of information, etc.), the return of the package will be reorganized, at the expense of the customer.
In the event of delivery by courier in Paris intramural, delivery will be made Monday to Friday during the day for any order placed before 2 p.m., and the next day for any order placed after 2 p.m. In the event of an order on Saturday or Sunday, delivery by courier will be made the following Monday.

For any delivery by courier in intramural Paris, the courier must be received. To do this, the customer must fill in his complete contact details (code/intercom/floor) on the website www.pheme-paris.com, when registering the delivery. In case of absence, the courier will deposit the package in the mailbox or at the reception of the organization. If no one can receive the package, and no mailbox is accessible, another race will be organized, at the customer's expense.

The following are considered in particular as cases of force majeure releasing pheme-paris from its obligation to deliver: war, riot, fire, flood, strikes, accidents, the impossibility of being supplied, etc.

The Seller undertakes to make its best efforts to deliver the products ordered by the Customer within the deadlines specified above.
If the Products ordered have not been delivered within the aforementioned delivery period, for any reason other than force majeure or the act of the Customer, the sale may be canceled at the Customer's written request under the conditions provided for in Articles L 216 -2 and L 216-3 of the Consumer Code.

The sums paid by the Customer will then be returned to him at the latest within 14 days following the date of termination of the contract, excluding any compensation or deduction.

In the event of a specific request from the Customer concerning the conditions of packaging or transport of the products ordered, duly accepted in writing by the Seller, the costs relating thereto will be the subject of additional specific invoicing, on an estimate previously accepted in writing by the customer..

The Seller reminds that when the Customer takes possession of the goods, the risks of loss or damage are transferred to him. It is up to the customer to check the shipments on arrival and to make any reservations and complaints that appear justified, or even to refuse the package, if it is likely to have been opened or if it bears obvious traces of deterioration. Said reservations and complaints must be sent to the carrier by registered letter with acknowledgment of receipt within 3 working days, not including public holidays, following the delivery of the products, a copy will be immediately sent by email to the customer service of pheme-paris: contact @pheme-paris.com.

The Seller invites the Customer to exercise the greatest vigilance and to inform the Seller in an express, clear, legible and precise manner, within a maximum period of 3 days from delivery of any non-compliant delivery. Otherwise, the customer is deemed to have received the product ordered without reservation.

ARTICLE 7 - Right of withdrawal

In accordance with the legislation in force, the Customer has a period of 14 days from the day after receipt of the Product to exercise his right of withdrawal from the Seller, without having to justify reasons or to pay the penalty, provided that the Products are returned in their original packaging and in perfect condition within 14 days of notification to the Seller of the Customer's decision to withdraw.

Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) allowing them to be resold in new condition, accompanied by the purchase invoice. Damaged, soiled or incomplete Products are not taken back.

The right of withdrawal can be exercised:
- when the order has been made via the website, online, using the withdrawal form available on the website, "https://pheme-paris.com" in which case an acknowledgment of receipt on a durable medium will be immediately communicated to the Customer by the Seller,
- by any other statement, unambiguous, expressing the desire to withdraw or using the form attached to the order, in the event of an order by a means other than the website, to be returned to PHÈME PARIS, at the following postal address:
96 rue du Turenne – 75003 Paris or by e-mail addressed to contact@pheme-paris.com.

In the event of exercise of the right of withdrawal within the aforementioned period, only the price of the Product(s) purchased and the delivery costs are reimbursed; the return costs remain the responsibility of the Customer.

The refund will be made upon receipt, by the Seller, of the Products returned by the Customer under the conditions provided for in this article and this, after their verification, within a maximum period of 14 days from receipt of the products.

Pursuant to Article L 221-28 of the Consumer Code, the right of withdrawal cannot be exercised for the following contracts without this being exhaustive:

1° Supply of services fully performed before the end of the withdrawal period and the performance of which has begun after the consumer's express prior agreement and express waiver of his right of withdrawal;

2° Supply of goods or services whose price depends on fluctuations on the financial market beyond the control of the professional and likely to occur during the withdrawal period;

3° Supply of goods made to the consumer's specifications or clearly personalized;

4° Supply of goods likely to deteriorate or expire rapidly;

5° For the supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection;

6° Supply of goods which, after having been delivered and by their nature, are inseparably mixed with other articles.

ARTICLE 8 - Seller's liability - Guarantee

The Products offered for sale by pheme-paris comply with the regulations in force in France and have performances compatible with non-professional uses. The Products supplied by the Seller benefit in accordance with the legal provisions,

- the legal guarantee of conformity, for Products that are apparently defective, spoiled or damaged or that do not correspond to the order, this action being prescribed by two years from the delivery of the goods,
- the legal guarantee against hidden defects originating a defect in material, design or manufacture affecting the products delivered and rendering them unfit for use, this action being prescribed by two years from the discovery of the defect.


> Legal guarantee until December 31, 2021

It is recalled that within the framework of the legal guarantee of conformity, the Customer:
- benefits from a period of two years from the delivery of the goods to take action against the Seller ;
- can choose between the repair or the replacement of the Product ordered, subject to the cost conditions provided for by article L 217-9 of the Consumer Code
- is exempted from providing proof of the existence of the lack of conformity of the Product during the twenty-four months following the delivery of the Product.

The legal guarantee of conformity applies independently of the commercial guarantee that may possibly cover the product.

> The Customer may decide to implement the guarantee against hidden defects of the Product in accordance with article 1641 of the Civil Code; in this case, he can choose between the resolution of the sale or a reduction of the sale price in accordance with 1644 of the Civil Code.

Legal guarantee since January 1, 2022

Within the framework of the legal guarantee of conformity, the Customer:
- benefits from a period of legal guarantee of conformity of two years from the delivery of the goods; The seller also responds, during the same periods, for lack of conformity resulting from the packaging, the assembly instructions, or the installation when this has been charged to him by the contract or has been carried out under his responsibility. , or even when the incorrect installation, carried out by the consumer as provided for in the contract, is due to gaps or errors in the installation instructions provided by the seller - may choose between repair or replacement of the Product ordered, subject to the cost conditions provided for in article L 217-9 of the Consumer Code.

- can choose between the repair or the replacement of his property subject to the cost conditions provided for by article L 217-12 of the Consumer Code. Failing this, if the repair or the exchange are impossible or could not be implemented in the month following its assumption of responsibility, he may request a reduction in price or the resolution of the contract under the conditions provided for in Article L 217-14 of the Consumer Code.

- is exempted from providing proof of the existence of the lack of conformity of the Product for a period of two years from the delivery of the Product.

The legal guarantee of conformity applies independently of the commercial guarantee that may possibly cover the product.

The repair of your product within the framework of the legal guarantee of conformity will lead to a 6-month extension of the said guarantee.

> The Customer may decide to implement the guarantee against hidden defects of the Product in accordance with article 1641 of the Civil Code; in this case, he can choose between the resolution of the sale or a reduction of the sale price in accordance with 1644 of the Civil Code.

In order to assert his rights, the Customer must inform the Seller, in writing, of the non-conformity of the Products within the aforementioned deadlines and return the defective products in the state in which they were received with all the elements ( accessories, packaging, instructions, etc.).

The Seller will refund or replace the Products under warranty deemed non-compliant or defective. However, the seller may not proceed according to the choice of the buyer if this choice entails a manifestly disproportionate cost with regard to the other method, taking into account the value of the good or the importance of the defect. He is then required to proceed, unless it is impossible, according to the method not chosen by the Customer. The shipping costs will be reimbursed on the basis of the invoiced price and the return costs will be reimbursed on presentation of the supporting documents.

Reimbursements for Products deemed non-compliant or defective will be made as soon as possible and at the latest within 30 days of the Seller's finding of the lack of conformity or the hidden defect.

The Seller's liability cannot be engaged in the following cases:
- non-compliance with the legislation of the country in which the products are delivered, which it is the Customer's responsibility to verify,
- in the event of misuse, use for professional purposes or negligence on the part of the Customer, such as in the event of an accident or force majeure.

The Seller's warranty is, in any event, limited to the replacement or reimbursement of non-compliant Products or Products affected by a defect.

ARTICLE 9 - Intellectual property

The content of the website https://pheme-paris.com is the property of the Seller and is protected by French and international laws relating to intellectual property.

Any total or partial reproduction of this content is strictly prohibited and is likely to constitute an offense of counterfeiting.

Any reproduction or use of designs, models and trademarks, etc., without our express, written and prior authorization is prohibited.

It is prohibited in particular, in a non-exhaustive manner, for a use other than private use, to reproduce and/or represent, download, sell, distribute, issue, translate, adapt, exploit, distribute, broadcast and communicate in whole or in part in any form whatsoever. whether, on a commercial or non-commercial basis, any original intellectual work or data contained on the site.

It is also forbidden to introduce data on the site which would modify or which would be likely to modify the content or the appearance of the data, the presentation or the organization of the site or the works appearing on the site, and by some processes whatsoever.


ARTICLE 10 - Imprevision

In the event of a change in circumstances that were unforeseeable when the contract was concluded, in accordance with the provisions of article 1195 of the Civil Code, the Party which has not agreed to assume the risk of excessively onerous performance may request a renegotiation of the contract with its co-contracting party.

ARTICLE 11 - Force majeure

The Parties cannot be held liable if the non-execution or the delay in the execution of any of their obligations, as described herein, results from a case of force majeure, within the meaning of Article 1218 of the Civil Code.
There is force majeure in contractual matters when an event beyond the control of the debtor, which could not reasonably have been foreseen at the time of the conclusion of the contract and the effects of which cannot be avoided by appropriate measures, prevents the performance of its obligation. by the debtor.

Force majeure is defined as an unforeseeable event, of an insurmountable and irresistible nature, resulting from an event outside the control of the parties, which consists of an event or a series of events of a climatic, pandemic, bacteriological, military, political nature. or diplomatic, including the spread of a virus that would be qualified by the French State as a pandemic or epidemic, the declaration of a state of health emergency, or the establishment of partial or total containment without this is not exhaustive.


ARTICLE 12 – Disputes

All disputes to which the purchase and sale transactions concluded in application of these general conditions of sale could give rise, concerning their validity, their interpretation, their execution, their termination, their consequences and their consequences and which could not have be resolved amicably between the Seller and the Customer are governed by French law and will be submitted to the competent French courts under the conditions of common law.

The Customer is informed that he can in any case resort to conventional mediation, in particular with the Consumer Mediation Commission (C. consom. art. L 612-1) or with existing sectoral mediation bodies. or any alternative dispute resolution method (conciliation, for example) in the event of a dispute.

Mediation of consumer disputes does not apply:
1. To disputes between professionals;
2. Complaints made by the consumer to the professional's customer service department;
3. Direct negotiations between the consumer and the professional;
4. Attempts at conciliation or mediation ordered by a court hearing the consumer dispute;
5. Proceedings brought by a trader against a consumer.

To initiate this mediation, the Customer may contact the Seller's mediator, whose contact details are: and who can be contacted via this link: ,
or by post by writing to

The Customer is informed that the mediator must be contacted within one year of his complaint.

The party wishing to implement the mediation process must first inform the other party, indicating the elements of the conflict.

As mediation is not mandatory, the Customer or the Seller may withdraw from the process at any time.

ARTICLE 13 - Pre-contractual information - Customer acceptance

The Customer acknowledges having had communication, prior to placing his order, in a readable and understandable manner, of these General Conditions of Sale and of all the information and information referred to in Articles L. 111-1 to L111-8 of the Consumer Code, and in particular:

- the essential characteristics of the Product, taking into account the communication medium used and the Product concerned,
- the price of the Products and related costs;
- the deadline by which the Seller undertakes to deliver the Product;
- information relating to the identity of the Seller, to his postal, telephone and electronic contact details, and to his activities,
- information relating to legal and contractual guarantees and their methods of implementation;
- the functionalities of the digital content and, where applicable, its interoperability;
- the possibility of resorting to mediation in the event of a dispute;
- information relating to the right of withdrawal (existence, conditions, deadline, methods of exercising this right and standard form of withdrawal), the costs of returning the Products, the methods of termination and other important contractual conditions.


APPENDIX 1 Provisions relating to legal


guarantees Legal guarantee of conformity as of December 31, 2021
Former article L217-4 of the Consumer Code

The seller is required to deliver goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for any lack of conformity resulting from the packaging, the assembly instructions or the installation when this has been charged to him by the contract or has been carried out under his responsibility.

Former article L217-5 of the Consumer Code

To comply with the contract, the good must:
- Be suitable for the use usually expected of a similar good and, where applicable:
correspond to the description given by the seller and possess the qualities that the latter has presented to the buyer in the form of a sample or model
present the qualities that a buyer can legitimately expect given the public declarations made by the seller, by the producer or by his representative, in particular in advertising or labeling
- Or have the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the seller's attention and which the latter has accepted.

Former article L217-12 of the Consumer Code

The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods.

Former article L217-16 of the Consumer Code

When the buyer asks the seller, during the course of the commercial guarantee granted to him during the acquisition or repair of movable property, a repair covered by the guarantee, any period of immobilization of at least seven days is added to the duration of the guarantee which remained to run. This period runs from the request for intervention by the buyer or the provision for repair of the property in question, if this provision is subsequent to the request for intervention.

Legal guarantee of conformity from January 1, 2022

New article L217-3 of the Consumer Code

The seller delivers goods that comply with the contract as well as with the criteria set out in article L. 217-5.

He responds to defects of conformity existing at the time of delivery of the goods within the meaning of Article L. 216-1, which appear within a period of two years from this.

In the case of a contract for the sale of goods containing digital elements:

1° When the contract provides for the continuous supply of digital content or a digital service for a period less than or equal to two years, or when the contract does not determine the duration of supply, the seller is liable for the lack of conformity of this digital content or this digital service which appears within a period of two years from the delivery of the goods;

2° When the contract provides for the continuous supply of digital content or a digital service for a period of more than two years, the seller is liable for any lack of conformity of this digital content or this digital service which appears during the period during which it is provided under the contract.

For such goods, the applicable deadline does not deprive the consumer of his right to updates in accordance with the provisions of Article L. 217-19.

The seller also responds, during the same periods, for lack of conformity resulting from the packaging, the assembly instructions, or the installation when this has been charged to him by the contract or has been carried out under his responsibility. , or when the incorrect installation, carried out by the consumer as provided for in the contract, is due to gaps or errors in the installation instructions provided by the seller.

This warranty period applies without prejudice to Articles 2224 and following of the Civil Code. The starting point for the prescription of the consumer's action is the day of knowledge by the latter of the lack of conformity.

New article L217-4 of the Consumer Code

The good complies with the contract if it meets in particular, where applicable, the following criteria:

1° It corresponds to the description, type, quantity and quality, in particular with respect to functionality, compatibility, interoperability, or any other feature provided for in the contract;

2° It is suitable for any special use sought by the consumer, made known to the seller at the latest at the time of the conclusion of the contract and which the latter has accepted;

3° It is delivered with all the accessories and installation instructions, which must be supplied in accordance with the contract;

4° It is updated in accordance with the contract.

New article L217-5 of the Consumer Code I.-

In addition to the criteria of compliance with the contract, the good is compliant if it meets the following criteria:

1° It is suitable for the use usually expected of a good of same type, taking into account, where applicable, any provision of European Union law and national law and any technical standards or, in the absence of such technical standards, specific codes of conduct applicable to the sector concerned;

2° Where applicable, it has the qualities that the seller presented to the consumer in the form of a sample or model, before the conclusion of the contract;

3° Where applicable, the digital elements it contains are provided according to the most recent version available at the time of the conclusion of the contract, unless the parties agree otherwise;

4° Where applicable, it is delivered with all the accessories, including the packaging, and the installation instructions that the consumer can legitimately expect;

5° Where applicable, it is provided with the updates that the consumer can legitimately expect, in accordance with the provisions of Article L. 217-19;

6° It corresponds to the quantity, quality and other characteristics, including in terms of durability, functionality, compatibility and safety, which the consumer can legitimately expect for goods of the same type, having regard to the nature property as well as to public statements made by the seller, by any person upstream in the chain of transactions, or by a person acting on their behalf, including in advertising or on labeling.

II.-However, the seller is not bound by any public declarations mentioned in the preceding paragraph if he demonstrates:

1° That he did not know them and was not legitimately in a position to know them;

2° That at the time of the conclusion of the contract, the public declarations had been rectified under conditions comparable to the initial declarations; or

3° That the public statements could not have influenced the purchase decision.

III.-The consumer may not contest conformity by invoking a defect concerning one or more particular characteristics of the goods, of which he has been specifically informed that they deviate from the conformity criteria set out in this article, a deviation to which he has expressly and separately consented upon conclusion of the contract.
New article L217-7 of the Consumer Code

The lack of conformity which appears within a period of twenty-four months from the delivery of the goods, including the goods comprising digital elements, are, unless proven otherwise, presumed to exist at the time of delivery, unless this presumption is incompatible with the nature of the property or the defect invoked.

For second-hand goods, this period is set at twelve months.

New article L217-8 of the Consumer Code

In the event of a lack of conformity, the consumer has the right to have the goods brought into conformity by repair or replacement or, failing that, to a reduction in the price or to the termination of the contract, in the conditions set out in this subsection.

The consumer also has the right to suspend payment of all or part of the price or delivery of the benefit provided for in the contract until the seller has satisfied his obligations under this chapter, in the conditions of articles 1219 and 1220 of the civil code.

The provisions of this chapter are without prejudice to the allocation of damages.

New article L217-9 of the Consumer Code

The consumer is entitled to demand that the goods comply with the criteria set out in sub-section 1 of this section.

The consumer asks the seller to bring the goods into conformity, choosing between repair and replacement. To this end, the consumer makes the goods available to the seller.

New article L217-10 of the Consumer Code

The bringing into conformity of the good takes place within a reasonable time which cannot be more than thirty days following the consumer's request and without major inconvenience for him, taking into account the nature of the good and of the intended use by the consumer.

The repair or replacement of the non-conforming good includes, if applicable, the removal and return of this good and the installation of the repaired good or the replacement good by the seller.

New article L217-11 of the Consumer Code Bringing the goods

into conformity takes place at no cost to the consumer.

The consumer is not required to pay for the normal use he has made of the replaced good during the period prior to its replacement.

New article L217-12 of the Consumer Code

The seller may not proceed according to the choice made by the consumer if the requested compliance is impossible or entails disproportionate costs with regard in particular to:

1° The value that the good would have in the absence of a lack of conformity;

2° The importance of the lack of conformity; and

3° The possible possibility of opting for the other choice without major inconvenience for the consumer.

The seller may refuse to bring the goods into conformity if this is impossible or entails disproportionate costs, particularly with regard to 1° and 2°.

When these conditions are not respected, the consumer may, after formal notice, pursue the forced execution in kind of the solution initially requested, in accordance with articles 1221 and following of the civil code.

Any refusal by the seller to proceed according to the choice of the consumer or to bring the goods into conformity, is justified in writing or on a durable medium.

New article L217-13 of the Consumer Code


All goods repaired within the framework of the legal guarantee of conformity benefit from an extension of this guarantee of six months.

As soon as the consumer chooses the repair but that it is not implemented by the seller, the bringing into conformity by the replacement of the good causes a new period of legal guarantee to run, for the benefit of the consumer. of conformity attached to the replaced good. This provision applies from the day on which the replacement good is delivered to the consumer.


Article 1641 of the Civil Code

The seller is bound by the guarantee on account of the hidden defects of the thing sold which render it unfit for the use for which it is intended, or which so diminish this use that the buyer would not have it. acquired, or would have given only a lesser price, if he had known them.

Article 1648 paragraph 1 of the Civil Code

The action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect.

APPENDIX 2 – WITHDRAWAL FORM


This form must be completed and returned only if the Customer wishes to withdraw from the order placed on the site https://pheme-paris.com except exclusions or limits to the exercise of the following right of withdrawal the applicable General Terms and Conditions of Sale.

For the attention of:

PHÈME PARIS
96 rue du Turenne 75003 Paris
Mail: contact@pheme-paris.com.


- Order of “Date”
- Order number: ...................................... .....................
- Client name : ............................................. ..............................
- Customer address: ............... .................................................. ......
Customer's signature (only in case of notification of this form on paper):